DATA SECURITY
Considering that accounts and payroll data are one of the most sensitive aspects of a workplace, are you happy that a company employee has access to all of these, is there a conflict of interest there? And how secure is the software/computer that it currently sits on, do you currently have all the relevant disaster recovery procedures in place? Outsourcing addresses these risks. A regular off-site backup is also included in outsourced services, something that is costly and hard to manage when done in house.
– What happens if your computer crashes?
– Do you have 7 years of data kept in case of an audit?
PRICING
Every business is unique, so is the industry they operate in. This means, that the information needs of every business can be different in one way or the other. For us, it is not about giving you one hourly rate and then charging you from the minute we start your work, until we literally put down our pen. We review your business with you and analyse your information needs, where you want to get to, and any other needs you may have. We then draw up a customised pricing structure for each of our clients to best serve their financial and business needs.
However, three things all clients get, which provide absolute flexibility – no startup costs involved, no lock in contracts and a fixed cost per month irrespective of the workload. Our philosophy is that ‘If we are doing a good job, our clients will stay with us’.
SOFTWARE
We will work with the software that you are comfortable with. Most businesses have a preference for the software that they use for various reasons, and in most cases we will accommodate your preferences. This can range dramatically from industry specific needs to more specific reporting requirements is each scenario. We are always happy to offer possibilities to change to a better software solution where applicable without the hassle of implementing and training someone at the client end.
Australian based Operations
Unlike other businesses out there we are an Australian based company you will always liaise with people based in Australia, some businesses say this but still send data overseas. We do not.
Account Managers
You will have a dedicated account manager who is your direct point of contact, but this does not mean if they are unavailable you cannot talk to anyone, we are after all a company and someone will always be there to assist you.
Start Up costs
No such thing with us, we believe in building relationships.
Support
10 hours a day/ 5 days a week, we are there for you, no matter what size your business is.
Data security
We take your data security as seriously as we would our own. With industry best practices, access level restrictions, and secure access at any given time.
Staffing Costs
Larger businesses can afford to maintain in-house bookkeeping/accounts personnel/departments. For small to medium businesses however, this option is a money burner. – How many hours are your employees devoting to payroll and accounts data processing -related activities? – What happens when your payroll staff are on holidays?
Other Costs
There are many ‘hidden’ costs when maintaining an in house solution. Yearly staff training, office space, software, hardware, can run into the thousands. Take into account that you would no longer have to spend in these areas.
Productivity
Accounts processing/Payroll management is a time-consuming activity. With this burden removed, your employees can focus on being more productive, and you may even be able to trim your staff’s size.
– Can this time spent on payroll be better utilised in other areas? Is it adding value to your business?
Worry-free
There’s a lot to be said for the peace of mind that outsourcing office processes and related services can bring to a business owner or manager. No headaches, no hassles: You’re left to focus on running a profitable business.
Accuracy, Insight and compliance
These can be painful, angering employees and more importantly, the ombudsman. Using experts in their field, along with powerful software and an efficient processing model, Knight BPO will minimise these risks drastically.
Reliability
In-house accounts activities function as reliably as the people doing the work. With an outsourced solution, output speed and quality won’t vary in accordance with vacations and illnesses. You also won’t have to spend time helping new hires understand your business’s system.
– What happens if your staff walk out on you?
– What happens if staff become sick during crucial reporting periods?
Report Quality
Knight BPO utilises the best technology and software available. This enables very accurate and intricate report generation. With payroll, aspects of department costing, overtime, shift loadings, allowances etc can be tracked, allowing to build trends and correlations. All reporting can be generated in PDF, Excel and Word where applicable, and General Ledger export files adaptable for the relevant accounting packages.
