FAQ
Need A Question Answered?
General
How is Knight different from a regular bookkeeper?
A typical bookkeeper enters transactions, runs payroll and disappears until BAS time. Knight does all of that, but every engagement is supervised by an IPA-recognised manager who thinks like a CFO. That means monthly management reports, proactive cash-flow flags and strategic context baked into the day-to-day work, on a fixed monthly fee. You are not just paying for clean books, you are paying for someone watching the numbers the way a CFO would.
Is my financial data safe?
Yes. We sign a confidentiality agreement before any data is shared. Our practices are aligned with the Australian Cyber Security Centre Essential Eight framework. All client data sits on Australian-region cloud infrastructure (Xero AU, MYOB AU, Microsoft Azure Australia East), with daily geo-redundant backups and a secure handover process.
Do I have to change my accounting software?
No. We work natively inside your existing Xero, MYOB or QuickBooks Online, supported by tools like Dext and Employment Hero. The transition is straightforward and requires no software switch.
I already have a bookkeeper or in-house person.
We do this every week. We can complement your existing internal team, or coordinate a clean handover from your current bookkeeper with zero disruption. We run the first month in parallel where it makes sense, so you do not have to manage the awkward conversations.
Am I locked into a contract?
No lock-in contracts. We charge a fixed monthly fee, and you can cancel anytime on standard notice. We would rather earn the work each month than tie you in.
What does it actually cost?
A fixed monthly fee, scoped specifically to your business. There are no startup costs and no surprise hourly add-ons. After our free 30-minute consultation, you receive a written proposal within 48 hours detailing exactly what you pay.
How quickly can you start?
Most engagements begin within 1 to 2 weeks of accepting the proposal. Onboarding happens inside your existing software, typically within days.
Are you actually Australian?
Yes. We are 100% Australian-owned and operated, with offices in Perth and Sydney. You will always deal with an Australian-supervised team, not an offshore call centre.
When should I consider a Virtual CFO?
Consider Virtual CFO support when the business is growing quickly, facing complex financial decisions, or needs budgeting, forecasting, risk management and strategic financial guidance. Without yet needing a full-time CFO on payroll.
How fast will I get answers on day-to-day questions?
Our typical response time on client queries is under 4 business hours during our standard support window (5 days a week, 52 weeks a year).
What does outsourced bookkeeping include?
Bank reconciliation, financial statement reconciliation, double-entry bookkeeping, accounts payable and receivable, BAS compliance, general ledger maintenance, and monthly management reporting.
What does outsourced payroll include?
Wage and salary calculations, superannuation contributions, payroll reporting, Single Touch Payroll (STP) compliance, award interpretation, overtime and leave management, and secure employee data handling.
Bookkeeping Service FAQ
What does a bookkeeper do?
A bookkeeper manages the day-to-day financial transactions of your business, such as tracking income and expenses, reconciling bank accounts, preparing financial reports, and ensuring compliance with tax regulations. Essentially, they track and organize the company’s financial information.
Why should I outsource my bookkeeping?
Outsourcing your bookkeeping brings several benefits:
- Reduces costs
- Eliminates the need to hire and manage in-house staff
- Your financial reports are maintained by experts
- Ensure compliance with regulations
- Allows you to focus on growing your business, rather than getting bogged down in administrative tasks
How much does it cost to outsource bookkeeping?
Our pricing is flexible and scalable based on the size and complexity of your company. We offer different packages, allowing you to pay only for what you need. Contact us for a quote on your business, or see the packages we offer to find the right package for your business.
How do I get started with your bookkeeping service?
Getting started is easy! Simply contact us for an initial consultation. We’ll discuss your specific needs and create a tailored plan that works for your business. Once we have access to your financial information, we’ll take care of the rest, ensuring a smooth transition.
What technology platform do you use for handling bookkeeping?
There are several and numerous to list here, but we always use the latest to suit our clients’ needs.
Payroll Service FAQ
What does a payroll service do for my business?
Outsourcing your payroll brings several benefits:
- Ensure accurate payroll processing
- Ensures compliance with tax regulations
- Eliminates the need for in-house payroll staff and training
- Saves cost by eliminating fines
- Saves time
Why should I outsource my payroll?
A payroll service can manage everything from paying your employees’ wages to ensuring taxes and other deductions are calculated accurately. Some services can also establish a payroll system from scratch for your company.
Is outsourcing my payroll a good choice for my business?
Outsourcing your payroll could be beneficial, especially if you are facing any of the following issues:
- Struggling to process payroll on time
- Having to redo your payroll because of a mistake
- Spending too much time and resources doing payroll processing
- Struggling with regulation and compliance
How much does outsourcing payroll cost?
Our pricing is flexible and scalable based on the size and complexity of your payroll. We offer different packages, allowing you to pay only for what you need. Contact us for a quote on your business, or see the packages we offer to find the right package for your business.
What technology platform do you use to handle payroll processing?
This depends on our clients, but we always try to use the latest cloud-based systems wherever possible.
How do I get started with your payroll service
Getting started is simple! Contact us for a consultation, and we’ll discuss your business’s payroll needs. Once we have the necessary information, we’ll set up your payroll system and ensure a smooth transition to our service.
Virtual CFO Service FAQ
What does a virtual CFO do?
Unlike a bookkeeper or accountant, a Virtual CFO not only takes care of your taxes and books but also provides expert advisory services. They guide you in making well-informed business decisions, assist in setting and achieving business goals, and leverage financial reports to run scenarios and develop strategic plans.
When should I hire a virtual CFO?
If your business is experiencing rapid growth or facing complex financial challenges, consider hiring a Virtual CFO. This service provides the expertise needed to navigate increased financial complexities and help you make informed decisions for future growth.
How much does it cost to outsource a virtual CFO?
Our pricing is flexible and scalable based on your business’s needs. We offer different packages, allowing you to pay only for what you need. Contact us for a quote on your business, or see the packages we offer to find the right one for you.
How do I get started with your virtual CFO service?
Getting started is easy! Contact us for an initial consultation to discuss your specific financial needs and challenges. We’ll work with you to develop a tailored plan that aligns with your business goals and ensures effective financial management.